Downunder logo animation Downunder header image
Search for a product
____________________

Homepage
____________________

Products By Sport
Multisport
Sea Kayaking
Whitewater
Polo
Sprint Racing
General
Kids Stuff
____________________

Products By Category
Spray Decks
Paddle Jackets
Buoyancy Vests
Accessories
Clothing
Cockpit Covers
Down Undies
Kids Stuff
Sale Items
____________________

Freight Details
____________________

Terms of Sale
Pricing Policy
Methods of Payment
Shipping and Freight Costs
Insurance
Refund and Exchange Policy
Privacy Policy
Legal Stuff
____________________

Order Catalogue
____________________



Terms of Sale
Pricing
  1. All prices are in $NZ dollars and for NZ customers only prices include GST. For all other countries prices are exclusive of any NZ tax applicable.
  2. The purchaser is responsible for any taxes or other charges payable by the purchaser in their local region.
  3. Purchase prices shall be paid prior to dispatch and delivery by a credit card recognised by Down Under or any other payment methods in accordance with the procedures set out on this website.
  4. Prices are subject to change at any time.

top

Refund & Exchange Policy
  1. If you are not satisfied with the product, you may return or exchange any unused items within 10 days of the original purchase date to the address below. Items that return back in an unsellable condition, or are damaged/missing parts will be charged a restocking fee at our discretion.
Down Under
50 Ryan Road
RD 5, Te Arai
Wellsford 0975
New Zealand
  1. Down Under will not refund freight charges on "any" returned goods, regardless if the freight was originally discounted or not.
  2. All exchanged goods will incur additional freight charges.
  3. The customer is responsible for all cost of returning product(s). Insurance and tracking on parcel is recommended, as Down Under will not be accountable for any lost or damaged products during return transit.
  4. All bank charges, fees or any other cost incurred by Down Under to issue refunds or by returning parcels shall be borne by the customer or deducted from the refund.

top

Delivery and Freight Costs
  1. While Down Under will endeavour to supply your order immediately upon its receipt, it will not be responsible for any delays incurred for any reason. We use Fastway Courier system within New Zealand.
  2. Freight within New Zealand is delivered by Fastway Couriers and usually takes one - three days depending on location. If you live in a rural area allow a couple of more days for delivery.
  3. For all deliveries in rural areas there is an extra $4.00 surcharge for door to door delivery. We suggest you designate an address that is within the non-rural areas to avoid this extra charge.
  4. For all destinations outside of New Zealand we use New Zealand Post Mail Service, which includes courier services, 1st class mail and economy post. Please email us with your order and we can quote the freight cost to the country of your choice.

top

Methods of Payment

Within New Zealand
  • Visa or Mastercard - goods processed when credit card authorisation is verified.
  • Personal Bank Cheques - goods processed when the cheque arrives and amount is correct.
  • Bank Cheques - goods processed when the cheque arrives and amount is correct.
  • Cash - in stores only.
Outside of New Zealand
  • Visa or Mastercard - goods processed when credit card authorisation is verified.

top

Insurance

All goods are insured automatically by Down Under for loss or damage during transit. Due to shipping insurance restrictions orders over $NZ1500.00 attract additional insurance charges payable by customer. Please inquire at info@bgvanners.com.

Privacy Policy

Down Under respects your privacy and will not collect or retain information unless it is provided voluntarily for the purposes of emailing you updates about specific products, special privileges and other items of interest.

top

Limitation of Liability

The purchaser or user of Down Under products shall use the products supplied as directed on the label. Down Under shall not have any responsibility for any abuse or misuse of its products.

To the extent permitted by the laws of New Zealand, Down Under shall not be liable in contract, tort, under statute or otherwise for any loss or injury howsoever arising which is caused, contributed to or was attributable to any defects or negligent act or omission on the part of Down Under or any of its agents or employees.

Applicable Laws

Any purchase you make from Down Under and all the rights associated with your purchase are governed by the laws of New Zealand and the Courts of New Zealand shall have the sole and exclusive jurisdiction to hear and determine all disputes in connection with anything arising from a purchase by you from Down Under.

top

 


Contact Us
Email: info@bgvanners.com
New Zealand Orders: 09 431 3130
International Orders: +64 9 431 3130

50 Ryan Road
RD 5, Te Arai
Wellsford 0975
New Zealand